Refund policy

 

At Drift Floating Sauna, we understand that plans can change. We’re committed to providing a clear and fair cancellation policy so you can book with confidence while also respecting the time and resources required to prepare your experience.

 

Booking & Payment

• A non-refundable deposit of $250 is required at the time of booking to reserve your session.

• The remaining balance is due on the day of your session, before boarding.

 

Cancellations

• Cancellations made more than 7 days before your scheduled session will not receive a refund of the deposit, but no further payment will be required.

• Cancellations made within 7 days of the booking will be charged the full amount unless we are able to fill your spot.

• No-shows or same-day cancellations are non-refundable.

 

Rescheduling

We offer one complimentary reschedule if made at least 72 hours before your session.

Any additional changes or late rescheduling requests will be handled on a case-by-case basis and may incur a fee.

 

Weather

We operate rain or shine. However, in the rare case that unsafe conditions (e.g., high winds or severe storms) prevent us from operating, we will notify you as soon as possible and offer a full refund or the opportunity to reschedule at no extra charge.

 

Refund Processing

If a refund is approved, it will be processed back to your original payment method within 5–10 business days.

 

Questions?

If you have any questions or need to request a cancellation or change, contact us directly:

Email: kbell@driftsauna.com